Operations management trends change with regularity, but they are always relevant. The work of a restaurant or fast-food franchisee is constant; it is never done. There are the immediate needs — managing costs and fees, training staff, and improving products and services.  Then there is the long game. How do you keep your customers happy...

What Is ESG? Environmental, Social, and Governance (ESG) refer to a set of corporate practices aimed at improving a company’s social goals. ESG initiatives are often associated with sustainability, ethical sourcing, and human rights. Many companies are now incorporating ESG into their business models in order to appeal to a wider range of consumers and...

Sustainability isn’t just for the big players in the food industry; small businesses can also adopt sustainable practices and be part of the solution to the environmental challenges we face. The food sector has been identified as one of the most carbon-intensive industries, producing approximately 26% of global greenhouse gas emissions. Food production also accounts...

Now more than ever, United States fast food workers are making their voices heard about sub-par standards in the workplace. Consider this Buzzfeed account chronicling the departure of thousands of employees from the fast food industry. And take into account the sobering statistics: Since November 2021, at least 6 percent of “accommodation and food services”...

Last summer, Yum! Brands, Inc., which operates over 52,000 restaurants in more than 150 countries and territories, released its 2020 Global Citizenship & Sustainability Report. The report highlights the organization’s strategic investments in socially responsible growth, risk management, and sustainable stewardship practices. Climate action is a chief focal point for Yum! and subsidiaries—including PRB Mexico,...

Demand Response programs allow utility customers to take part in the operation and balancing of their respective electric grids by reducing or altering their usage based on various forms of financial incentives. Demand response programs are a way of balancing the energy supply and demand. Operators and electric distribution utilities ensure that supply limits are...